Privacy Policy

This website and its services are operated by Quiet Within LLC, a Limited Liability Company registered in the State of Wyoming, USA, operating under the brand name Quiet Within / "שקט מבפנים" (the "Center", "we", "us"). Lian Avia Biton is the founder and director of the Center. This policy explains what personal information may be collected through the website and services, the purposes for which it is used, how we protect it, and your rights under applicable law.

1. Data Controller

Quiet Within LLC, operator of the Quiet Within brand.

Email for privacy inquiries: lianne@quiet-within.com

2. What Information We May Collect

The information we collect may vary depending on how you use the website and services.

Information provided through website forms

• Full name
• Phone number
• Email address
• The content of your inquiry
• Any additional information you choose to provide as part of your inquiry

Information provided through the intake questionnaire

The intake questionnaire may include personal and sensitive information, including:

• Age
• Information about your relationship with food
• The reason you reached out to us
• Information about previous emotional or psychological treatment
• Information relating to a history of eating disorders, where provided
• Information relating to your physical or emotional well-being
• Your expectations from the process
• Any additional information you choose to share to help us prepare for the intro call

This information may be considered special-category (sensitive) data under applicable law. It is collected only when you choose to provide it, and is used, among other things, to prepare for the intro call, understand your needs, tailor the service, and deliver the service.

Technical information

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Technical information about how the website is used

Cookies and similar technologies

The website may use cookies and similar technologies to operate the site, maintain security, remember preferences, analyze site usage, and for marketing purposes, in accordance with your choices and applicable law.

3. Purposes of Use

• Responding to inquiries received through the website.
• Scheduling intro calls.
• Preparing for calls and guidance processes.
• Tailoring the service to the needs presented in an inquiry or questionnaire.
• Delivering purchased services.
• Managing client relationships.
• Processing payments and completing purchases.
• Issuing invoices and receipts and meeting accounting requirements.
• Operating and maintaining the website.
• Securing the website and our systems.
• Improving our services and user experience.
• Analyzing website usage, subject to law and user choices.
• Sending information and marketing communications, where permitted by law and subject to any required consents.
• Complying with legal requirements, court orders, or requests from competent authorities.

Sensitive information provided through the intake questionnaire will not be used for marketing purposes unrelated to the purpose for which it was provided, unless an appropriate consent or legal basis exists.

4. Legal Basis for Processing

Information is used in accordance with the purpose of collection, with consents given where required, under the engagement with the client, to provide the service, to fulfill a legal obligation, to protect rights, and for other purposes permitted by law.

5. The Intake Questionnaire and Sensitive Information

The intake questionnaire is designed to help the Quiet Within team arrive at the intro call with a better understanding of your needs and situation. It may include information relating to health, emotional treatment, eating habits, and other personal or emotional information. You provide this information voluntarily for the purposes described in this policy.

Sensitive questionnaire data is not sent to analytics or advertising systems (such as analytics tools or marketing pixels), is not stored in browser storage (localStorage), and is never passed through the page URL.

We take reasonable and appropriate organizational and technological measures to protect the information and to limit access to authorized personnel on a need-to-know basis. Please do not submit information through the website that is not necessary for the purpose of your inquiry or the service.

6. Purchases, Payments and Processing

When purchasing a service or product through the website, payment may be processed through external payment processors. Where payment is processed via Stripe or another payment provider, your payment method details are handled in accordance with that provider's systems and privacy policy. Credit card details are not stored in the Center's systems, unless explicitly stated otherwise and subject to law.

7. Service Providers and Third Parties

We do not sell your personal information. Information may be processed by external service providers required to operate the website and the business, such as:

• Hosting and technology infrastructure providers
• Email providers
• CRM and client management systems
• Payment processors
• Automation systems
• Website usage analytics systems
• Security and operations providers

Information is shared with these providers only to the extent necessary to deliver the service or operate the systems, and subject to appropriate arrangements and obligations under applicable law.

8. Transfer of Information Outside Israel

Because the company is registered in the United States and some of the technology service providers we may use store or process information outside Israel, information may be transferred to and processed outside Israel. In such cases we act in accordance with the legal provisions governing cross-border data transfers and take appropriate measures depending on the circumstances and the relevant provider.

9. Information Security

We take reasonable and customary organizational and technological security measures appropriate to the nature of the information, including encrypted transmission (HTTPS), access controls, user permissions and restricted access to information, and additional measures designed to reduce the risk of unauthorized access, loss, or misuse of information.

However, no system offers absolute security, and full immunity from any security incident cannot be guaranteed. In the event of a security incident, we will act in accordance with the reporting, notification, and handling obligations that apply to us under law.

10. Data Retention

We may retain personal information for the period required for the purposes for which it was collected, to provide the service, manage the client relationship, meet legitimate business needs, comply with legal requirements, resolve disputes, and protect rights. The retention period may vary depending on the type of information, the purpose of its use, and the legal obligations that apply to it. When information is no longer needed for the purpose for which it was collected and there is no legal obligation to retain it, we act in accordance with our data retention policy and applicable law.

11. Your Rights

Under applicable law, you may have rights regarding your personal information, including:

• The right to review information held about you.
• The right to request correction of information that is inaccurate, incomplete, or outdated.
• The right to request deletion of information, subject to the limitations and exceptions set by law.
• The right to receive information about how your information is used and its source, where the law requires it.
• The right to withdraw consent where processing is based on consent, subject to law.

Privacy requests may be sent to: lianne@quiet-within.com. Requests will be handled in accordance with the timeframes and provisions set by law.

12. Marketing and Communications

Where approval or consent is required to send advertising or marketing communications, we act in accordance with the law and the consent given. You may ask to stop receiving marketing messages using the unsubscribe mechanism in the message or by contacting us.

13. Cookies

The website may use necessary cookies and, subject to the user's choice and applicable law, cookies for usage analytics and marketing purposes. Marketing cookies will not be activated without consent where consent is required. You can change your choices at any time using the cookie management mechanism available on the website, via the "Manage Cookies" button in the footer.

14. Minors

The services are intended for adult women, aged 18 and over. We do not knowingly seek to collect information from minors for the services offered on the website. If we become aware that information of a minor has been collected contrary to this policy, you may contact us with a request to review its removal, subject to law.

15. Complaints and Contacting the Authority

If you believe your privacy has been harmed or your rights have not been handled properly, you may contact us first at: lianne@quiet-within.com. You also have the right to contact the Privacy Protection Authority in accordance with the law.

16. Policy Updates

We may update this policy from time to time, among other things following changes in the website's activity, the services, the technologies used, or legal requirements. The current version will be published on this page and will carry the date of the latest update.